Shipping policy

Shipping Policy

Order Processing

Orders are processed Monday–Friday (excluding holidays).
Orders placed after 12:00 PM EST are processed the next business day.

Delivery Times

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

Carriers

USPS, UPS, and DHL (International)

Rates

• Free Standard Shipping over $99 (U.S.)

• $7.95 under $99

• $14.95 Expedited
  

Delivery Guarantee & Lost Packages

If your package is lost, stolen, damaged, or marked delivered but not received, you may qualify for a replacement.

We do not issue refunds for lost or stolen packages.
Approved claims are resolved through replacements only.

To start a claim, email:
support@colombianaboutique.com
Subject: CLAIM + Order Number

Wrong Address

Contact us immediately if your address is incorrect.

Minor corrections may be possible.
Major changes may require cancellation and reordering.

Orders already fulfilled cannot be changed.

International Shipping

We currently ship to the United Kingdom and Canada.

Duties and taxes may apply and are the customer’s responsibility if not paid at checkout.

Rejected packages are refunded for product value only. Shipping is non-refundable.

Warranty & Defects

Defective items reported within 30 days qualify for free replacement.

Requests after 30 days are reviewed case by case.

Promotions & Discounts Policy

Promotional offers are based on qualifying purchase conditions.

If returned items cause the order to no longer qualify:

• All applied discounts will be removed

• Refunds will be adjusted accordingly

Loyalty points are not affected.

Excessive Returns

We reserve the right to limit or refuse returns in cases of excessive or abusive activity.

Each order qualifies for one (1) free exchange. Any additional exchanges for the same order will require the customer to cover shipping costs.

This policy helps us maintain fair and sustainable service for all customers.

Contact Us

Email: support@colombianaboutique.com
We’re happy to help.